Terms & Conditions

TERMS AND CONDITIONS

Definitions
1.1 – ‘Agreement’ – Refers to this agreement.
1.2 – ‘Company’ – Refers to TC Composites Ltd, company number 13347555.
1.3 – ‘Customer’ – Refers to the party purchasing the goods from the Company in accordance with the terms of this Agreement.
1.4 – ‘Goods’ – Refers to the products or other items to be supplied by the Company to the Customer within the terms of this Agreement.
1.5 – ‘Website’ – Refers to the website at tc-composites.co.uk, or www.tc-composites.co.uk.

2 – Basis for sale
2.1 – The Company reserve the right to withdraw or revise the website and any other material at any time prior to acceptance of the Customer order.
2.2 – The Company reserve the right to modify all pricing and any other information on the website at any time.
2.3 – The Company shall not be liable for any advice given by it’s employees to the customer issued by any form of communication, be it orally or written.

3 – Returns policy
3.1 – A full refund on Goods returned within 14 days of delivery will be offered, subject to the following conditions:
3.1.1 – The Goods are not a bespoke nor customised order – In this case the goods are considered custom-made for the Customer and can only be subject to a full refund if damaged upon delivery [3.2].
3.1.2 – The Customer is able to prove purchase from the Company [Sales receipt / Bank statement for example]
3.1.3 – The Goods have not been fitted, altered or tampered with in any way by the Customer.
3.1.4 – All carriage costs relating to returned Goods are to be paid for by the Customer and returns are sent via Recorded Delivery.
3.1.5 – All Goods are returned in the condition and packaging they were sold in.
3.1.6 – All kits must be returned in full with all components to be eligible for a full refund.
3.2 – Goods damaged on delivery – The Customer should inform the Company immediately via email/telephone within 14 days of delivery to have a full refund arranged.
The Company reserve the right to request photographic evidence of the damaged Goods.

4 – Delivery
4.1 – The Company will at all times try to ensure Goods are shipped within the period specified on the Website at the time the Customer places the order, however during
specific peak periods, this time may be exceeded. The Company will strive to keep the Customer updated via email/telephone should there be any expected delays.
4.2 – The Company reserves the right to deliver the Goods in one or more instalments.
4.3 – All deliveries sent by the Company will be Recorded Delivery, and it is expected that any returns are sent in the same way as per the Returns policy.

4 – Liability
4.1 – The Company shall be under no liability with respect to any defect in the Goods:
4.1.1 – Resulting from fair wear and tear.
4.1.2 – Resulting from Neglect or failure to follow any provided instructions.
4.1.3 – Resulting from improper fitment or misuse of Goods.
4.1.4 – If the total price for the Goods has not been paid in full by the payment due date.

5 – Exemption
5.1 – Except for as provided in this Agreement, the Company provides no warranties whatsoever expressed or implied, oral or written to the Customer for:
5.1.1 – Loss or damage (indirect or consequential), including loss of profit, however arising.
5.1.2 – Any labour charges incurred by the Customer relating to the removal or fitting of Goods or replacement Goods.
5.1.3 – Sums exceeding the total price of Goods to which the claim relates.

6 – The Website
6.1 – The Company is the owner of all material and no part of the Website may be reproduced in any material form, without the prior written consent and permission of the Company.
6.2 – All information and details on the Website have been carefully prepared, however the accuracy of such information is not guaranteed and such information does not form part of this Agreement.
6.3 – All pictures and photographs are for visual reference only. Goods are not guaranteed to appear exactly as photographed, due to the bespoke nature and material properties.
6.4 – Product information / weights are provided as a guide only.
6.5 – Website special offers and coupons are not guaranteed to be accepted and the Company reserves the right to void any coupon for any reason.Our policy is under continual improvement. We reserve the right to make alterations without notice.

OVERSEAS DELIVERY

Our website only allows delivery to mainland UK addresses.

For delivery outside of the UK, please contact us for a bespoke quote using the email form here, or by telephone on 02393 162 101